Terms of Service
Last updated November 11, 2026
These terms are between you and Nathan Petty (sole proprietor) ("ChatFeed", "we"). By using ChatFeed you agree to them.
1. Who can use ChatFeed
ChatFeed is a business tool. You must be at least 18 and use it on behalf of a business. It is not directed to children, and we do not knowingly collect data from anyone under 13 (or under 16 where that age applies).
2. What ChatFeed does
ChatFeed reads catalog data you point it to, converts it to the product feed format OpenAI publishes, checks it, and makes the result available to you as files and, if you configure it, uploads it to an SFTP location you control. ChatFeed acts as your agent when it prepares or delivers your feed. You remain the merchant and remain responsible for your feed.
3. Not affiliated with OpenAI
ChatFeed is an independent tool. It is not affiliated with, endorsed by, or sponsored by OpenAI. ChatGPT and OpenAI are trademarks of OpenAI, used here only to describe compatibility. ChatFeed cannot get you approved as an OpenAI merchant, does not control whether or how OpenAI indexes or shows your products, and gives no assurance of any traffic or sales.
4. Your responsibilities
- You own or are authorized to use every store, URL, API key and SFTP credential you connect.
- Your products and product data are lawful, accurate and not misleading, and follow OpenAI's Merchant Feed Terms, Commerce Policies and prohibited-products rules, which you accept directly with OpenAI.
- You give ChatFeed read-only store keys where the platform allows it.
- You don't use ChatFeed to fetch content you are not allowed to access, to probe networks, or to overload any site.
5. Accuracy and no reliance
Validation is automated and based on our reading of public documentation that may change without notice. It can be wrong or incomplete. Feeds are provided "as is". Check your feed before you rely on it. You should not rely on ChatFeed as legal, compliance or tax advice.
6. Plans, billing and cancellation
The validator and the Free plan (up to 250 products) cost nothing. Paid plans are billed monthly in advance through Stripe. You can cancel anytime from the billing portal; the plan stays active to the end of the paid period, then drops to Free. See Refunds & cancellation. We may change prices with at least 30 days' notice before your next renewal.
7. Service limits
Feeds are rebuilt about once a day. We may pause or limit sources that fail repeatedly, are abusive, or exceed plan limits. We may suspend accounts that breach these terms.
8. Disclaimers and liability
To the extent the law allows, ChatFeed is provided without warranties of any kind, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect or consequential losses, lost sales, or decisions made by OpenAI or any other third party.
9. Ending
You can delete your stores and data anytime from the dashboard. We may end the service with 30 days' notice and a pro-rated refund of any prepaid period.
10. Law and contact
These terms are governed by the laws of California, USA. Questions: nathan@nathanpetty.com. Postal: 791 Jensen Court, Encinitas, California 92024.